HOW TO RETURN/EXCHANGE

RETURNS

 

To return an item, fill out the appropriate portion of the Return/Exchange Form enclosed with your order, and mail the form along with the items you are returning to the adddress listed on the form. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten (10) business days for your return or exchange to be processed after it is received.

 

We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.

For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten (10) business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.

 

EXCHANGES

 

To exchange an item, fill out the appropriate portion of the Return/Exchange form enclosed with your order.  Please indicate on the form which new items you'd like in exchange, and mail the form along with the items you are returning to the address listed on the form.  Please allow ten (10) business dats for your return or exchange to be processed after it is received.

 

For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.